Who gets to say what’s “necessary” in the workplace?

Making remote work available to employees became a given when the COVID-19 pandemic hit. But why was it not a given beforehand, when it was already needed to accommodate various forms of disability?

“The ability to work from home is an access need that wasn’t being met until it was necessary for nondisabled workers [.] How quickly previously inflexible employers were able to shift with the pandemic as motivation.”
– A. Leary (13-Jul-2021). Disabled People Have Worked From Home for Years. Why Did It Take a Pandemic for Everyone Else to Start? Refinery29.com.

It looks like organizations can manage to do what they need to, when they need to. Has anything been learned here? Or, will things go back to the way they were?

What do you think?

Alt-text: Three wood tiles with letters W-F-H. — Image: Creative Commons license.